Which is the cheapest car rental agency in Miami?

In the last 72 hours, the cheapest rental cars were from Alamo at US$110,33/day.

What is the most popular rental car type in Miami?

Translation missing: pt-BR.landing_stats.category.sportscar rental cars (Translation missing: pt-BR.landing_stats.category.sportscar or similar) are the most popular option in Miami.

O que inclui minha reserva da Hola Car Rentals com Alamo em Miami que outras empresas não oferecem?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eA Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam em Miami, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:\u003c/p\u003e\u003cul\u003e\u003cli\u003eProteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)\u003c/li\u003e\u003cli\u003eReembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel\u003c/li\u003e\u003cli\u003eAssistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes\u003c/li\u003e\u003cli\u003eGarantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem em Miami.\u003c/p\u003e"}]}]}

Terei cobranças inesperadas no balcão da Alamo em Miami ao reservar pela Hola Car Rentals?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eNão. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Miami são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.\u003c/p\u003e\u003cp\u003eAlém disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Miami cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.\u003c/p\u003e\u003cp\u003eOs únicos custos fora desta garantia são:\u003c/p\u003e\u003cul\u003e\u003cli\u003eAdicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)\u003c/li\u003e\u003cli\u003eCobranças por uso (pedágios, diferença de combustível, multas de trânsito)\u003c/li\u003e\u003c/ul\u003e"}]}]}

Where is the Alamo counter at Miami International Airport?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eThe Alamo counter at Miami International Airport (MIA) is located inside the Rental Car Center (RCC), a dedicated facility separate from the terminals. To reach it, go to Level 3 of your arrival terminal and follow the purple and magenta signs for the MIA Mover train toward the Rental Car Center station, located between the Dolphin and Flamingo garages.\u003c/p\u003e\u003cp\u003eThe MIA Mover is free and runs frequently. The train ride takes approximately 4 minutes, and the total journey from baggage claim to the Alamo counter is typically 10 to 15 minutes depending on your terminal and walking speed.\u003c/p\u003e\u003cp\u003eOnce inside the RCC, follow Alamo signage to the counter on the upper levels. Vehicle pickup bays are located below the counter area. The RCC facility is open 24 hours, though Alamo counter hours may be limited between approximately 11 p.m. and 5 a.m. Confirm hours before a late-night Miami arrival.\u003c/p\u003e"}]}]}

How do toll roads work with an Alamo rental in Miami?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eAlmost all toll roads in the Miami area are fully cashless, meaning there are no cash booths on expressways such as the Florida Turnpike and the I-95 Express lanes. Your Alamo rental vehicle in Miami will include an electronic toll device or a plate-based billing system.\u003c/p\u003e\u003cp\u003eAt the Alamo counter in Miami you will typically have two options:\u003c/p\u003e\u003cul\u003e\u003cli\u003eUnlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your rental period\u003c/li\u003e\u003cli\u003ePay per use: Alamo records each toll via transponder or license plate and bills the toll amount plus daily or administrative processing fees to your credit card after the rental ends\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eIf you opt out of the Alamo toll program, you may pay manually at the limited cash lanes still available on some roads, or purchase a Florida visitor toll pass. If you bring your own pass, inform the Alamo agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.\u003c/p\u003e\u003cp\u003eEstimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route. Note that some toll charges may appear on your card days or weeks after you return the vehicle, as toll agencies process invoices in batches.\u003c/p\u003e"}]}]}

What documents do I need to pick up an Alamo car in Miami?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eTo pick up your Alamo rental in Miami you must bring the following physical documents. Digital copies are not accepted at the counter.\u003c/p\u003e\u003cul\u003e\u003cli\u003eOriginal, unexpired driver's license in the main driver's name\u003c/li\u003e\u003cli\u003eInternational Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original license\u003c/li\u003e\u003cli\u003ePhysical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted\u003c/li\u003e\u003cli\u003ePassport or valid government photo ID\u003c/li\u003e\u003cli\u003eYour booking confirmation showing Alamo as the partner brand\u003c/li\u003e\u003cli\u003eRound-trip flight or cruise tickets if you are visiting Miami from abroad\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eAt the Alamo counter in Miami, all named drivers must be present to show their license and sign the rental agreement. If a driver is not listed on the agreement, insurance protections may not apply.\u003c/p\u003e"}]}]}

Can I get a cashback refund on tolls paid during my Alamo rental in Miami?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eYes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Alamo rental in Miami.\u003c/p\u003e\u003cp\u003eGiven that Miami expressways such as the Florida Turnpike and I-95 Express lanes are fully cashless and daily toll costs can reach US$5 to US$20, this benefit can offset a meaningful portion of your toll expenses.\u003c/p\u003e\u003cp\u003eTo claim your cashback after returning your Alamo vehicle in Miami:\u003c/p\u003e\u003cul\u003e\u003cli\u003eEmail soporte@holacarrentals.com within 30 days of vehicle return\u003c/li\u003e\u003cli\u003eUse the subject line: Tolls Cashback - followed by your reservation confirmation number\u003c/li\u003e\u003cli\u003eAttach your Hola Car Rentals booking confirmation, the Alamo rental agreement signed at pickup, and a toll invoice or statement showing charges paid\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eRefunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.\u003c/p\u003e"}]}]}

How much is the security deposit for an Alamo rental in Miami?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eWhen you pick up your Alamo rental in Miami, the counter will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until your bank releases it after the rental ends.\u003c/p\u003e\u003cp\u003eFor standard vehicles at Alamo locations in the United States, including Miami, the typical hold is approximately US$300 to US$400. The exact amount can vary based on vehicle class, rental duration, and the specific Miami location. Premium or specialty vehicles may carry a higher hold.\u003c/p\u003e\u003cp\u003eImportant requirements for the deposit at the Alamo counter in Miami:\u003c/p\u003e\u003cul\u003e\u003cli\u003eThe card must be a physical major credit card with the driver's name printed on the card\u003c/li\u003e\u003cli\u003eThe card must be in the main driver's name\u003c/li\u003e\u003cli\u003eDebit cards, prepaid cards, and virtual cards are not accepted\u003c/li\u003e\u003cli\u003eYou must have sufficient available credit to cover the hold plus any expected charges\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eAfter you return the Alamo vehicle in Miami, the hold is released. Your bank controls how quickly it reappears on your available credit, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined.\u003c/p\u003e"}]}]}

Can I add an additional driver to my Alamo rental in Miami?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eYes, you can add an additional driver to your Alamo rental in Miami, either as an included benefit or for a fee paid at the counter.\u003c/p\u003e\u003cp\u003eWhen the additional driver is not included in your rate, Alamo charges US$15 per day plus applicable taxes for each extra driver in Miami. Check your booking confirmation to see whether an additional driver is already included at no extra cost.\u003c/p\u003e\u003cp\u003eRequirements for adding a driver at the Alamo counter in Miami:\u003c/p\u003e\u003cul\u003e\u003cli\u003eThe additional driver must be physically present at pickup\u003c/li\u003e\u003cli\u003eThey must present a valid driver's license and any required IDP\u003c/li\u003e\u003cli\u003eThey must sign the rental agreement\u003c/li\u003e\u003cli\u003eThey must meet the minimum age requirement (25 in Florida for most vehicle classes; drivers aged 21 to 24 may be accepted with a young-renter surcharge)\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eOnly drivers listed on the Alamo rental agreement in Miami are covered by the vehicle's insurance protections. If someone drives who is not named on the contract, coverage may be void and additional charges could apply.\u003c/p\u003e"}]}]}

What is the minimum age to rent a car with Alamo in Miami?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eThe minimum age to rent with Alamo in Miami without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter fee at the Alamo counter in Miami.\u003c/p\u003e\u003cp\u003eDrivers under 25 renting with Alamo in Miami should also be aware of vehicle class restrictions. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically reserved for renters aged 25 and older. The classes most commonly available to drivers aged 21 to 24 are economy, compact, and intermediate vehicles.\u003c/p\u003e\u003cp\u003eAdditional requirements that apply regardless of age at the Alamo Miami counter:\u003c/p\u003e\u003cul\u003e\u003cli\u003eValid driver's license in good standing\u003c/li\u003e\u003cli\u003eIDP if the license uses a non-Latin alphabet\u003c/li\u003e\u003cli\u003ePhysical major credit card in the main driver's name for the security deposit\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eIf you are aged 21 to 24 and from Latin America or the Caribbean, certain Alamo group rates fulfilled by Avis or Budget may waive the underage fee. Check your booking confirmation to see if this exception applies to your reservation.\u003c/p\u003e"}]}]}

What is the fuel policy for Alamo rentals in Miami?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eAlamo rentals in Miami follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.\u003c/p\u003e\u003cp\u003eTo avoid extra fees on your Alamo rental in Miami:\u003c/p\u003e\u003cul\u003e\u003cli\u003eAt pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the rental agreement\u003c/li\u003e\u003cli\u003eTake a photo of the dashboard showing the odometer and fuel gauge\u003c/li\u003e\u003cli\u003eRefuel within approximately 10 miles of the Miami return location so the gauge does not drop before you arrive\u003c/li\u003e\u003cli\u003eKeep your final fuel receipt showing the date, time, and station address\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eIf you return the Alamo vehicle in Miami with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.\u003c/p\u003e\u003cp\u003eSome Alamo counter locations in Miami may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.\u003c/p\u003e"}]}]}

Does travel assistance come with my Alamo booking in Miami?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eYes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this benefit applies to your Alamo rental in Miami as well.\u003c/p\u003e\u003cp\u003eIf you experience a medical emergency, a highway breakdown, or another covered incident while driving in the Miami area or elsewhere during your trip, this coverage can help with:\u003c/p\u003e\u003cul\u003e\u003cli\u003eMedical coverage for up to 5 passengers for accidents and non-pre-existing illnesses\u003c/li\u003e\u003cli\u003eLegal assistance in the event of an accident\u003c/li\u003e\u003cli\u003eCompensation for luggage lost by the airline\u003c/li\u003e\u003cli\u003eFlight cancellation insurance\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.\u003c/p\u003e\u003cp\u003eImportant: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Alamo rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your Miami rental.\u003c/p\u003e"}]}]}

Does my Alamo rental in Miami include insurance coverage?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eCoverage included with your Alamo rental in Miami depends on the rate plan you selected at booking. Check your confirmation for the specific protections listed.\u003c/p\u003e\u003cp\u003eThe two main types of coverage relevant to your Alamo rental in Miami are:\u003c/p\u003e\u003cul\u003e\u003cli\u003eCollision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people\u003c/li\u003e\u003cli\u003eThird-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Alamo rental in Miami. Florida state law does not require rental companies to include minimum liability in all cases, so confirming this coverage is on your agreement is important\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eCDW/LDW does not cover tires, undercarriage, roof, or personal belongings. Only drivers named on the Alamo rental agreement in Miami are covered. If an incident occurs, report it to Alamo immediately using the number on your rental agreement and gather photos, location details, and any police report number.\u003c/p\u003e"}]}]}

Can I pick up an Alamo car in Miami and drop it off in another city?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eYes, one-way rentals are available with Alamo in Miami, allowing you to pick up at Miami International Airport and return the vehicle to a different city or airport in Florida or another state.\u003c/p\u003e\u003cp\u003eA drop-off fee may apply depending on your route. For example, a Miami pickup with a return to Orlando (MCO) may not incur a one-way fee due to the short distance, while longer routes such as Miami to Atlanta or Miami to New York typically do carry a fee.\u003c/p\u003e\u003cp\u003eHow to check whether a drop-off fee applies to your Alamo Miami booking:\u003c/p\u003e\u003cul\u003e\u003cli\u003eDuring checkout, select your different return location and the system will display any applicable drop-off fee under the \u0026quot;To pay at destination\u0026quot; section\u003c/li\u003e\u003cli\u003eYour booking confirmation will also list the fee if one applies\u003c/li\u003e\u003cli\u003eThe fee is paid at the Alamo counter in Miami at pickup and cannot be prepaid online\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eCross-border one-way rentals (for example, Miami to Canada or Mexico) are often restricted or require prior approval from Alamo. Always confirm cross-border permissions on your rental agreement before driving out of the United States.\u003c/p\u003e"}]}]}

Are there airport fees added to Alamo rentals at Miami Airport?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eYes, renting with Alamo at Miami International Airport (MIA) includes airport-related surcharges that are added to the base rental rate. These fees are standard for all rental companies operating from the Miami Rental Car Center.\u003c/p\u003e\u003cp\u003eCommon airport fees you may see on your Alamo rental agreement in Miami include:\u003c/p\u003e\u003cul\u003e\u003cli\u003eAirport Concession Recovery Fee (ACRF): a percentage-based fee charged by Alamo to recover the cost of operating at MIA\u003c/li\u003e\u003cli\u003eCustomer Facility Charge (CFC): a per-day fee that funds the Rental Car Center facility and the MIA Mover train\u003c/li\u003e\u003cli\u003eFlorida state and local rental taxes\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eWhether these fees are included in your prepaid rate or due at the Alamo counter in Miami depends on your booking. Check your confirmation under \u0026quot;Taxes and Fees: Included\u0026quot; or \u0026quot;Total to pay at destination\u0026quot; to understand what is already covered.\u003c/p\u003e\u003cp\u003eIf your confirmation shows taxes and fees as included and the Alamo counter in Miami still charges them separately, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the rental is complete.\u003c/p\u003e"}]}]}

What happens if my flight is delayed and I miss my Alamo pickup time in Miami?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"\u003cp\u003eIf your flight to Miami is delayed, Alamo will hold your reservation for up to 24 hours from the original scheduled pickup time. You do not need to cancel and rebook as long as you arrive within that window and the Alamo counter in Miami is still open.\u003c/p\u003e\u003cp\u003eSteps to follow if your Miami flight is delayed:\u003c/p\u003e\u003cul\u003e\u003cli\u003eIf the delay is less than 24 hours, proceed to the Alamo counter at the Miami Rental Car Center as soon as you land. Take the free MIA Mover from Level 3 of your terminal to the RCC\u003c/li\u003e\u003cli\u003eConfirm that the Alamo counter will still be open when you arrive, as overnight hours at Miami Airport are limited (roughly 11 p.m. to 5 a.m.)\u003c/li\u003e\u003cli\u003eIf the delay exceeds 24 hours, contact support via WhatsApp at +1 (786) 999-8312 or email soporte@holacarrentals.com as soon as possible to discuss options\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eBookings that are not picked up within 24 hours of the original time are typically forfeited with no refund. Arriving during Alamo's open counter hours in Miami is essential, so check the brand's hours if you expect a very late arrival.\u003c/p\u003e"}]}]}

Alamo Aluguel de Carros Miami MIA | Hola Car Rentals

What does my booking with Hola Car Rentals include that other companies don’t offer? What does my booking with Hola Car Rentals include that other companies don’t offer? What does my booking with Hola Car Rentals include that other companies don’t offer? O que minha reserva com a Hola Car Rentals inclui que outras empresas não oferecem?

Hola Car Rentals is the only premium partner in America for the top USA rental companies, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

Complimentary Third-party liability coverage starting at US$300.000 in case of an accident (applies only to certain rates and itineraries).
Cashback on tolls, allowing you to recover 100% of the toll charges made during your reservation.
Premium travel medical assistance, covering up to 5 passengers for any medical emergency, excluding pre-existing conditions.

All of this comes at no extra cost, ensuring you a unique rental experience with full protection and peace of mind throughout your trip

A Hola Car Rentals é o único parceiro premium das principais locadoras do Reino Unido, oferecendo acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa oferece benefícios adicionais que nenhuma outra empresa pode igualar:

Cobertura completa do veículo sem franquia (aplicável apenas para determinadas tarifas e itinerários).
Cashback em pedágios, permitindo recuperar até 5% do valor total da sua reserva pelos pedágios pagos durante o período de locação.
Assistência médica de viagem premium, com cobertura para até 5 passageiros em caso de emergência médica, excluindo condições pré-existentes.

Tudo isso sem custo adicional, garantindo uma experiência de aluguel única com proteção total e tranquilidade durante sua viagem.

A Hola Car Rentals é o único parceiro premium das principais locadoras dos Estados Unidos, oferecendo acesso exclusivo às nossas tarifas especiais. Essas tarifas oferecem um benefício adicional que nenhuma outra empresa pode igualar:

Cashback em pedágios, permitindo recuperar até 5% do valor total da sua reserva pelos pedágios pagos durante o período de locação.

Tudo isso sem custo adicional, garantindo uma experiência de aluguel única e cheia de economia durante sua viagem.

A Hola Car Rentals é parceira premium das principais locadoras no Canadá e dá acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa reúne benefícios adicionais que nenhuma outra empresa iguala:

Cobertura completa do veículo sem franquia (aplica apenas para determinadas tarifas e itinerários).
Cashback de pedágios: receba até 5% do valor total da sua reserva pelos pedágios cobrados durante o aluguel.
Assistência médica de viagem premium para até 5 passageiros em caso de emergência (exclui condições preexistentes).

Tudo isso sem custo adicional, garantindo uma experiência única de aluguel, com proteção total e tranquilidade durante a sua viagem.

Why using your credit card insurance might not be the best idea? Why using your credit card insurance might not be the best idea? Why using your credit card insurance might not be the best idea? Por que não é uma boa ideia usar o seguro do seu cartão de crédito?

Some credit cards offer car rental insurance, but it’s important to note that this coverage often excludes third-party liability protection and may come with deductibles that could lead to unexpected charges. Additionally, filing a claim for coverage in case of an accident can take months.

When you book with Hola Car Rentals, you receive full coverage for the rental vehicle and third-party liability protection starting at US$300.000 (applies only to certain rates and itineraries). Plus, claims are processed quickly, with no deductibles, hidden fees, or surprises.

Alguns cartões de crédito oferecem seguros para aluguel de carros, mas é importante saber que muitas vezes eles excluem a cobertura total do veículo e podem incluir franquias, resultando em custos inesperados. Além disso, o processo de reembolso pode levar meses.

Ao reservar com a Hola Car Rentals, você obtém cobertura total para o carro alugado e sem franquias (aplicável apenas para determinadas tarifas e itinerários), com reembolsos rápidos, sem taxas ocultas e sem surpresas.

Alguns cartões de crédito oferecem seguros para aluguel de carros, mas é importante saber que muitas vezes excluem a cobertura de responsabilidade civil contra terceiros e podem incluir franquias, resultando em custos inesperados. Além disso, o processo de reembolso pode levar meses.

No balcão, é possível adquirir proteções para o veículo por um valor adicional, sem franquias e com processos de reembolso rápidos.

Alguns cartões de crédito oferecem seguro para aluguel de carros, mas muitas vezes excluem a cobertura completa do veículo e podem incluir franquias, gerando custos inesperados. Além disso, a análise de sinistros pode levar meses.

Ao reservar com a Hola Car Rentals, você obtém proteção total do veículo e, em determinadas tarifas e itinerários, responsabilidade civil — sem franquias, com tramitação rápida de sinistros, sem taxas ocultas e sem surpresas.

What are the documents and requirements needed to pick-up the rental car? What are the documents and requirements needed to pick-up the rental car? What are the documents and requirements needed to pick-up the rental car? Quais documentos e requisitos preciso apresentar para retirar o veículo?

The physical documents and requirements needed to pick up a rental car are:

Valid driver's license.
Valid credit card in the name of the person picking up the rental car to pay an authorization hold (security deposit)
Round-trip airline or cruise tickets
Valid passport
Printed reservation voucher (only for Hertz)
Minimum age of 25 (for Avis and Budget, the minimum age is 21)
Authorization hold or security deposit payment (amount varies by rental company).
If the home country driver's license is in a language other than English and the letters are not English (i.e. alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver's Permit is required.

Os documentos e requisitos físicos para retirar o carro alugado são:

Carteira de habilitação válida.
Cartão de crédito físico válido e em nome da pessoa que irá retirar o veículo, para pagamento do depósito de garantia. Cartões pré-pagos ou em nome de terceiros ou empresas não são aceitos.
Bilhetes de ida e volta de avião ou cruzeiro.
Passaporte válido.
Voucher de reserva impresso (obrigatório apenas para reservas com a Hertz).
Idade mínima de 25 anos. (Para algumas categorias de carro, a idade mínima é 30 anos.)
Pagamento do depósito de garantia ou bloqueio de segurança (o valor varia de acordo com a locadora).

Os documentos e requisitos físicos para retirar o carro alugado são:

Carteira de habilitação válida.
Cartão de crédito físico válido e em nome da pessoa que retirará o carro, para pagamento do depósito de garantia. Cartões pré-pagos ou em nome de terceiros ou empresas não são aceitos.
Pagamento do depósito de garantia ou bloqueio de segurança (o valor varia de acordo com a locadora).

Os documentos e requisitos físicos para retirar o veículo são:

Carteira de habilitação válida.
Cartão de crédito físico em nome de quem vai retirar o veículo, para a caução (pré‑autorização). Não são aceitos cartões pré‑pagos, em nome de terceiros ou de empresas.
Bilhetes aéreos ou de cruzeiro de ida e volta.
Passaporte válido.
Voucher de reserva impresso (somente para Hertz).
Idade mínima: 25 anos.
Pagamento/bloqueio da caução (o valor varia conforme a locadora).

What payment methods do we accept on our website? What payment methods do we accept on our website? What payment methods do we accept on our website? Quais meios de pagamento são aceitos no site?

The accepted payment methods on our website are the following:

Credit card in your name or in a relative's, friend's, or company's name
Debit card with the Visa or MasterCard logo
PayPal
Apple Pay
Google Pay

In addition, the reservation holder must have a physical credit card as a requirement for picking up the vehicle.

The accepted payment methods on our website are the following:

Credit card in your name or in a relative's, friend's, or company's name
Debit card with the Visa or MasterCard logo
PayPal
Apple Pay
Google Pay

In addition, the reservation holder must have a physical credit card as a requirement for picking up the vehicle.

The accepted payment methods on our website are the following:

Credit card in your name or in a relative's, friend's, or company's name
Debit card with the Visa or MasterCard logo
PayPal
Apple Pay
Google Pay

In addition, the reservation holder must have a physical credit card as a requirement for picking up the vehicle.

Os meios de pagamento aceitos no nosso site são:

Cartão de crédito em seu nome ou em nome de familiar, amigo ou empresa.
Cartão de débito com logo Visa ou Mastercard.
PayPal
Apple Pay
Google Pay

Além disso, o titular da reserva deve apresentar um cartão de crédito físico para retirar o veículo. Cartões de crédito pré‑pagos ou em nome de terceiros/empresa não são aceitos.

Can I pay for the security deposit using a relative's/friend's credit card? Can I pay for the security deposit using a relative's/friend's credit card? Can I pay for the security deposit using a relative's/friend's credit card? Posso pagar a caução com o cartão de crédito de um familiar ou amigo?

No, the credit card used to pay for the authorization hold or safety deposit must belong to the reservation holder. The card must have printed your name on the plastic and third party credit cards will not be accepted.

Não. O cartão usado para a pré‑autorização/caução deve estar em nome do titular da reserva. O cartão precisa exibir o seu nome e ser apresentado fisicamente. Cartões em nome de terceiros não são aceitos.

What services are included in my reservation? What services are included in my reservation? What services are included in my reservation? Quais serviços estão incluídos na minha reserva?

Our rates include:

Rental car insurance.
Rental car theft protection.
Complimentary third party liability protection starting at US$300.000 (applies only to certain rates and itineraries).
Cashback on toll costs.
Zero deductibles.
Taxes and fees included.
Additional driver.
Free cancellation (48 hours).
24/7 roadside assistance.
Unlimited mileage.
Fuel policy: Full to Full.
Travel insurance with medical coverage of US$150.000.
Cancellation insurance of US$1.500.
Baggage lost by Airline Compensation US$1.500.

Our rates do NOT include:

GPS.
Baby seats.
Fuel (Gas)
Personal belongings insurance.(Not required by law)
Drop-off fee for returning the vehicle in a different state.

Nossas tarifas incluem:

Proteção para o carro alugado.
Proteção contra roubo.
Proteção contra danos e roubo sem franquia (válido apenas para algumas tarifas e itinerários).
Cashback em pedágios (até 5% do valor total da reserva).
Zero franquia (para tarifas/itinerários específicos).
Taxas e encargos incluídos.
Cancelamento gratuito (até 48h antes).
Assistência 24h/7.
Quilometragem ilimitada.
Combustível: cheio para cheio.
Seguro viagem com cobertura médica até £100.000.
Seguro de cancelamento até £1.500.
Compensação por bagagem extraviada por cias aéreas até £1.500.

Nossas tarifas NÃO incluem:

GPS.
Cadeirinhas para bebê.
Combustível (gasolina).
Seguro de objetos pessoais (não obrigatório).
Taxa por devolução em local diferente.

Nossas tarifas incluem:

Cashback em pedágios (até 5% do valor total da reserva).
Taxas e encargos (apenas em algumas tarifas e itinerários).
Cancelamento grátis (até 48h antes da retirada).
Assistência 24h/7.
Quilometragem ilimitada.
Combustível: cheio para cheio.

Nossas tarifas NÃO incluem:

Proteções do carro (danos ou responsabilidade civil).
GPS.
Cadeirinhas para bebê.
Combustível (gasolina).
Seguro para objetos pessoais (não obrigatório por lei).
Taxa de devolução em outra localidade.

Nossas tarifas incluem:

Seguro para o veículo alugado.
Proteção contra roubo do veículo.
Cobertura de danos e roubo sem franquia (aplica apenas para determinadas tarifas e itinerários).
Cashback de pedágios (até 5% do valor total da reserva).
Sem franquias (aplica apenas para determinadas tarifas e itinerários).
Impostos e sobretaxas incluídos.
Cancelamento gratuito (até 48 horas antes da retirada).
Assistência 24/7.
Quilometragem ilimitada.
Política de combustível: cheio a cheio.
Seguro‑viagem com cobertura médica de até CAD 200.000.

How can I cancel my reservation? How can I cancel my reservation? How can I cancel my reservation? Como posso cancelar minha reserva?

To cancel a reservation, you must contact customer service via WhatsApp. Refunds may take 7 to 10 business days.

Para cancelar a sua reserva, entre em contato com nossa equipe de atendimento pelo WhatsApp ou pelo App. Os reembolsos podem levar de 7 a 10 dias úteis.

How can I modify/change my reservation? How can I modify/change my reservation? How can I modify/change my reservation? Como posso alterar minha reserva?

To modify or change your reservation, you must cancel your existing booking first, and then make a new reservation with all the desired changes. This is because it is not possible to change or modify an existing booking.

Para alterar sua reserva, primeiro é necessário cancelá‑la e, em seguida, criar uma nova com as mudanças desejadas. Não é possível editar uma reserva já existente.

How does our toll cashback benefit work? How does our toll cashback benefit work? How does our toll cashback benefit work? How does our toll cashback benefit work?

All our rates include the benefit of cashback on all tolls paid. To take advantage of this, you must email [email protected] within 30 days after returning the vehicle with the following information:

Proof of Hola reservation and itinerary
Copy of the Rental Agreement.
Receipt of charges for tolls.

Important:

The cashback amount will be credited back to the payment method used for the initial reservation. This process may take 7 to 10 business days. To ensure eligibility, your cashback request must be received within 30 days of the vehicle return. Requests submitted after this deadline will not be accepted.

All our rates include the benefit of cashback on all tolls paid. To take advantage of this, you must email [email protected] within 30 days after returning the vehicle with the following information:

Proof of Hola reservation and itinerary
Copy of the Rental Agreement.
Receipt of charges for tolls.

Important:

The cashback amount will be credited back to the payment method used for the initial reservation. This process may take 7 to 10 business days. To ensure eligibility, your cashback request must be received within 30 days of the vehicle return. Requests submitted after this deadline will not be accepted.

All our rates include the benefit of cashback on all tolls paid. To take advantage of this, you must email [email protected] within 30 days after returning the vehicle with the following information:

Proof of Hola reservation and itinerary
Copy of the Rental Agreement.
Receipt of charges for tolls.

Important:

The cashback amount will be credited back to the payment method used for the initial reservation. This process may take 7 to 10 business days. To ensure eligibility, your cashback request must be received within 30 days of the vehicle return. Requests submitted after this deadline will not be accepted.

All our rates include the benefit of cashback on all tolls paid. To take advantage of this, you must email [email protected] within 30 days after returning the vehicle with the following information:

Proof of Hola reservation and itinerary
Copy of the Rental Agreement.
Receipt of charges for tolls.

Important:

The cashback amount will be credited back to the payment method used for the initial reservation. This process may take 7 to 10 business days. To ensure eligibility, your cashback request must be received within 30 days of the vehicle return. Requests submitted after this deadline will not be accepted.

Are e-tolls included in my reservation? Are e-tolls included in my reservation? Are e-tolls included in my reservation? Are e-tolls included in my reservation?

Although the sunpass is not included in our rates, only with Hola Car Rentals you get the benefit of cashback on tolls, we will reimburse you 100% of thet toll charges made during the validity of the car rental contract.

What should I do if there are additional charges for tolls? What should I do if there are additional charges for tolls? What should I do if there are additional charges for tolls? O que devo fazer se me cobrarem pedágios extras?

Hola Car Rentals offers the added benefit of cashback for toll charges. To take advantage of this, the reservation holder must contact us directly and provide the necessary documentation to receive 100% of toll charges made during your rental. Please note that any violation costs and associated administrative fees will be charged to the credit card on file by the rental company.

A Hola Car Rentals oferece cashback de pedágios como benefício adicional. Para recebê‑lo, o titular da reserva deve nos contatar diretamente e enviar a documentação necessária para obter o reembolso de até 5% do valor total da reserva pelos pedágios cobrados durante o aluguel. Observe que eventuais multas e as taxas administrativas correspondentes podem ser cobradas diretamente pela locadora no cartão de crédito cadastrado.

Where in the USA can I request the rental car pick-up? Where in the USA can I request the rental car pick-up? Where in the USA can I request the rental car pick-up? Em quais locais do Canadá posso retirar o veículo?

Our network of locations includes all major airports in the United States and more than 10,000 locations across all 50 states.

Nossa rede de pontos de retirada inclui todos os principais aeroportos do Reino Unido e mais de 5.000 locais espalhados pelos 100 condados do país.

Our network of locations includes all major airports in the United States and more than 10,000 locations across all 50 states.

Nossa rede abrange todos os principais aeroportos do Canadá e mais de 10.000 pontos distribuídos nas 10 províncias do país.

Can I make a reservation over the phone? Can I make a reservation over the phone? Can I make a reservation over the phone? Posso fazer a reserva por telefone?

When making your reservation on our website, you will have access to the most competitive rates and discounts in the market. Additionally, we do not accept reservations via phone or other means.

Ao reservar pelo nosso site você acessa as tarifas e os descontos mais competitivos. Não aceitamos reservas por telefone nem por outros canais.

How to avoid fees for young drivers under 25 years old? How to avoid fees for young drivers under 25 years old? How to avoid fees for young drivers under 25 years old? Posso evitar as cobranças para condutores com menos de 25 anos?

When booking with Avis/Budget, drivers aged 21 to 24 are exempt from age-related surcharges. This applies only to vehicle categories: Economy, Compact, Standard, Intermediate, Full-Size, and Intermediate SUV.

Não é possível evitar a cobrança por idade. Se você tem menos de 25 anos, pode alugar um carro normalmente; no entanto, dependendo do condado para onde for viajar, poderá estar sujeito a taxas adicionais e condições específicas de cada locadora.

Não. Se você tem menos de 25 anos, pode alugar um carro normalmente; no entanto, dependendo do estado para onde vai viajar, poderá estar sujeito a taxas adicionais e condições específicas de cada locadora.

Não. Se você tem menos de 25 anos, pode alugar sem problema; no entanto, dependendo da província, poderão ser aplicadas cobranças adicionais e condições específicas de cada locadora.

Can I rent a car if I'm under 25? Can I rent a car if I'm under 25? Can I rent a car if I'm under 25? Posso alugar um carro se tenho menos de 25 anos?

When renting with Avis, drivers 21 to 24 years old avoid age surcharge. Applies only to Economy, Compact, Standard, Intermediate, Full-Size and Intermediate SUV categories. If you rent with other companies and you are under 25 years old, you can rent a car without any inconvenience, but, depending on the state you are traveling to, you may be subject to additional charges and other conditions defined by each rental company.

Sim, você pode alugar um carro mesmo com menos de 25 anos; porém, dependendo do condado de destino, podem ser aplicadas tarifas extras e exigências adicionais determinadas pela locadora.

Sim. Se você tem menos de 25 anos, pode alugar um carro sem problemas; contudo, dependendo do estado de destino, podem ser aplicadas taxas extras e condições especiais conforme a política da locadora.

Sim, é possível alugar com menos de 25 anos; porém, a depender da província, poderão ser aplicadas cobranças adicionais e condições específicas da locadora.

Can I modify my reservation after signing the rental contract? Can I modify my reservation after signing the rental contract? Can I modify my reservation after signing the rental contract? Posso alterar minha reserva após assinar o contrato de locação?

Once the contract is signed and the car is in use, you will not be able to modify or cancel the reservation with Hola Car Rentals. This process must be done directly with the rental company.

Depois que o contrato for assinado e o veículo entregue, não é mais possível alterar ou cancelar a reserva pela Hola Car Rentals. Qualquer mudança deve ser tratada diretamente com a locadora.

Can I pick up the car at one location and return it to another? Can I pick up the car at one location and return it to another? Can I pick up the car at one location and return it to another? Posso retirar o veículo em uma cidade e devolvê‑lo em outra?

If you wish to drop-off the rental car to a different location, you can indicate this at the time of booking using the 'Drop-off Vehicle at a different location' feature. If the vehicle has already been picked up and you wish to change the drop-off location, you will need to contact the rental company directly to make the change, which may be subject to additional charges.

Sim. Se desejar devolver o veículo em outro local, indique isso no momento da reserva usando a opção “Devolver o veículo em local diferente”. Se você já retirou o veículo e deseja alterar o local de devolução, deverá contatar a locadora diretamente para solicitar a mudança; taxas adicionais podem ser aplicadas.

Are baby seats included in my reservation? Are baby seats included in my reservation? Are baby seats included in my reservation? Cadeirinhas para bebê estão incluídas na reserva?

Baby seats are not included in our rates. If you wish to add a baby seat or any other service not included in your booking, you must request it directly at the rental car company counter. Take into account that any additional service requests at the counter may incur extra charges and fees.

Não. Os assentos para bebê não estão incluídos nas nossas tarifas. Caso queira adicionar um assento infantil ou outro serviço extra, será necessário solicitá-lo diretamente no balcão da locadora. Esses serviços estão sujeitos à disponibilidade e podem ter custo adicional.

Não. As cadeirinhas não estão incluídas nas nossas tarifas. Se desejar adicionar cadeirinha ou outro serviço, solicite diretamente no balcão da locadora. Esses serviços estão sujeitos a disponibilidade e a cobranças adicionais.

What should I do if there are additional charges? What should I do if there are additional charges? What should I do if there are additional charges? O que devo fazer em caso de cobranças adicionais?

The reservation holder should contact directly the rental company. It's important to note that the rental company will charge any fines and related administrative fees to the registered credit card.

O titular da reserva deve entrar em contato diretamente com a locadora. Observe que a locadora poderá cobrar eventuais multas e as taxas administrativas correspondentes diretamente no cartão cadastrado.

How can I avoid additional charges/fees? How can I avoid additional charges/fees? How can I avoid additional charges/fees? How can I avoid additional charges/fees?

When picking up the vehicle, please review the rental agreement to ensure that the contract terms match what was booked on our website.

What happens if I return the car later than agreed? What happens if I return the car later than agreed? What happens if I return the car later than agreed? O que acontece se eu devolver o veículo com atraso?

Returning the car after the agreed time will incur additional costs. In such cases, please contact the location where you picked up the car. The location's contact number can be found on the copy of the contract provided at the start of the rental.

Se você devolver o veículo após o horário previsto no contrato, serão aplicadas cobranças adicionais. Nesse caso, contate diretamente a agência onde retirou o veículo; o telefone consta na sua via do contrato. Em caso de devolução antecipada, não há reembolso pelo período restante.

How can I use the insurance included with the reservation? How can I use the insurance included with the reservation? How can I use the insurance included with the reservation? Como utilizo o seguro incluído na minha reserva?

The reservation holder must contact the rental company directly, and they will enforce the policies purchased in case of any issues or accidents.

Em caso de acidente ou incidente, o titular da reserva deve contatar a locadora usando o número indicado no contrato. A empresa aplicará as coberturas previstas na apólice incluída, conforme seus termos.

Can I add an additional driver to my reservation? Can I add an additional driver to my reservation? Can I add an additional driver to my reservation? Posso adicionar um condutor adicional à minha reserva?

Yes, it is possible to include one additional driver at no extra charge.

The driver can only be added when picking up the car and must be present at the time of car pickup.

The driver must meet the minimum requirements to rent a car in the US.

Sim, você pode incluir condutores adicionais mediante o pagamento de uma taxa extra, que deve ser paga diretamente no balcão da locadora. Os condutores devem estar presentes no momento da retirada e atender aos requisitos mínimos para alugar um carro no Reino Unido.

Sim, você pode incluir condutores adicionais mediante o pagamento de uma taxa extra, que deverá ser paga diretamente no balcão da locadora. Os condutores devem estar presentes no momento da retirada do carro e atender aos requisitos mínimos para alugar um carro nos Estados Unidos.

Sim, é possível adicionar um condutor adicional sem custo (aplica apenas para determinadas tarifas e itinerários). O condutor adicional deve estar presente na retirada e atender aos requisitos mínimos para alugar um carro no Canadá.

How do I confirm my reservation? How do I confirm my reservation? How do I confirm my reservation? Como confirmo minha reserva?

Once the reservation is made and you receive the email with the details, the reservation is already confirmed and no further action is required.

Quando a reserva é finalizada e você recebe o e‑mail de confirmação, a sua reserva está confirmada. Não é necessária nenhuma ação adicional.

Is it possible to rent a car for more than 30 days? Is it possible to rent a car for more than 30 days? Is it possible to rent a car for more than 30 days? Posso alugar um veículo por mais de 30 dias?

Yes, it is possible to rent a car for 30 or more days with some of our companies. When searching for a vehicle, the system will provide results based on the selected search with the rental company that allows it.

Sim, alguns de nossos parceiros permitem locações de 30 dias ou mais. Ao pesquisar na nossa plataforma, o sistema exibirá os resultados disponíveis conforme a duração escolhida e as locadoras que permitem esse período.

Can I drive the car in another state or country? Can I drive the car in another state or country? Can I drive the car in another state or country? Can I drive the car in another state or country?

Driving the rental car across different states and crossing the border into Canada is allowed with most rental companies.

Driving into Mexico is not permitted. For travel outside the reservation territory, it is recommended to inform the rental car company when picking up the vehicle to avoid issues and addtional charges.

Com algumas locadoras, é possível dirigir entre diferentes condados e até mesmo cruzar a fronteira.

Se você pretende sair da área definida na reserva, deverá informar a locadora no momento da retirada do veículo para evitar problemas ou taxas adicionais.

Driving the rental car across different states and crossing the border into Canada is allowed with most rental companies.

Driving into Mexico is not permitted. For travel outside the reservation territory, it is recommended to inform the rental car company when picking up the vehicle to avoid issues and addtional charges.

Driving the rental car across different states and crossing the border into Canada is allowed with most rental companies.

Driving into Mexico is not permitted. For travel outside the reservation territory, it is recommended to inform the rental car company when picking up the vehicle to avoid issues and addtional charges.

What should I do if I have an accident? What should I do if I have an accident? What should I do if I have an accident? O que devo fazer em caso de acidente?

In case of a traffic accident, immediately contact the emergencies and then report the incident to the rental company. The contact number for the location is on the copy of the contract provided when picking up the car.

Em caso de acidente, garanta primeiro a segurança de todos e chame os serviços de emergência, se necessário. Em seguida, informe a locadora. O telefone da agência consta na sua via do contrato entregue na retirada.

Is it allowed for another person to drive the rental car? Is it allowed for another person to drive the rental car? Is it allowed for another person to drive the rental car? Outra pessoa pode dirigir o veículo alugado?

Only drivers registered on the contract are allowed to drive the rental car. One additional driver can be included at no extra charge. They must be present when picking up the car and meet the same requirements as the primary driver.

p>Apenas as pessoas registradas no contrato de locação podem conduzir o veículo. Você pode adicionar condutores adicionais mediante o pagamento de uma taxa extra no balcão da locadora. Os condutores devem estar presentes no momento da retirada e cumprir os requisitos mínimos para alugar um carro no Reino Unido.

Apenas as pessoas registradas no contrato de locação podem conduzir o veículo. Você pode adicionar condutores adicionais mediante o pagamento de uma taxa extra no balcão da locadora. Os condutores devem estar presentes no momento da retirada e cumprir os requisitos mínimos para alugar um carro nos Estados Unidos.

Somente as pessoas listadas no contrato de locação podem dirigir o veículo. Você pode adicionar um condutor adicional sem custo (aplica apenas para determinadas tarifas e itinerários), desde que esteja presente na retirada e atenda aos mesmos requisitos do condutor principal.

Are there any usage restrictions for the rented car? Are there any usage restrictions for the rented car? Are there any usage restrictions for the rented car? Existem restrições de uso para o veículo alugado?

Vehicles rented through Hola Car Rentals are intended for personal use only and should not be used for towing, public transportation, or other non-rental related purposes. Any additional restrictions will be clarified at the time of signing the rental contract.

Os veículos alugados pela Hola Car Rentals destinam‑se estritamente a uso pessoal. Não devem ser utilizados para reboque, transporte público ou qualquer outra finalidade não prevista. Quaisquer restrições adicionais serão informadas no momento da assinatura do contrato.

What is the minimum age to rent a car? What is the minimum age to rent a car? What is the minimum age to rent a car? Qual é a idade mínima para alugar um carro?

With most of our partner rental companies, the minimum age to rent a vehicle without extra charges is 25 years old. If you are under 25, you can rent the car without issues, but depending on the state you are traveling to, you may be subject to additional charges and other conditions defined by each rental company.

Com a maioria dos nossos parceiros, a idade mínima para alugar sem cobranças adicionais é 25 anos. Se você tem menos de 25 anos, a locação é possível; porém, dependendo da província e da política da locadora, podem ser aplicadas cobranças extras e condições específicas.

What is an international credit card? What is an international credit card? What is an international credit card? Quais cartões de crédito são aceitos para a caução (depósito de garantia)?

An international credit card is a credit card accepted by merchants and banks worldwide. They are usually Visa, MasterCard, American Express, and Diners cards. It is important to check the international use policies with the card issuer to ensure it is activated for international transactions.

O cartão de crédito utilizado para o depósito de garantia deve atender aos seguintes requisitos:

Ser um cartão de crédito com limite real – cartões pré-pagos não são aceitos.
Estar em perfeito estado – cartões riscados ou danificados não serão aceitos.
Conter seu nome impresso fisicamente no cartão.
Ter chip e estar habilitado para uso no Reino Unido.
Estar em formato físico e original – cartões digitais não são aceitos.
Estar em seu próprio nome – cartões de familiares ou em nome de empresas NÃO são válidos.

An international credit card is a credit card accepted by merchants and banks worldwide. They are usually Visa, MasterCard, American Express, and Diners cards. It is important to check the international use policies with the card issuer to ensure it is activated for international transactions.

O cartão usado para a caução deve atender às seguintes condições:

Ser um cartão de crédito de verdade (cartões pré‑pagos não são aceitos).
Estar em perfeito estado físico; cartões danificados não serão aceitos.
Exibir o seu nome (condutor principal).
Ter chip e estar habilitado para uso no Canadá.
Ser apresentado em formato físico/original; cartões digitais não são aceitos.
Estar em nome do condutor principal; cartões em nome de familiares ou empresas não são válidos para a caução.

Why do I need a credit card to pick up the car? Why do I need a credit card to pick up the car? Why do I need a credit card to pick up the car? Why do I need a credit card to pick up the car?

You must present a personal and physical credit card, valid in the country of pickup, with sufficient funds for a hold as a security deposit, which will be refunded after returning the vehicle. Credit cards that do not belong to the reservation holder will not be accepted.
The car rental company is solely responsible for approving the presented credit card.
Prepayment online does not exempt the renter from presenting a valid international credit card when picking up the vehicle.

Você deve apresentar um cartão de crédito físico e pessoal, válido no país de retirada, com limite suficiente para o bloqueio como depósito de segurança, que será liberado após a devolução do carro.
O cartão deve estar no nome do titular da reserva – não são aceitos cartões de terceiros.
A aprovação do cartão é de responsabilidade exclusiva da locadora.
Ter feito o pagamento antecipado online não isenta da apresentação de um cartão de crédito internacional válido no momento da retirada.

O cartão deve atender aos seguintes critérios:

Cartão de crédito com limite válido – não pode ser pré-pago.
Estar em bom estado.
Ter seu nome impresso no cartão.
Ter chip e estar habilitado para uso no Reino Unido.
Ser físico e original – cartões virtuais não são aceitos.
Estar em seu nome – cartões de terceiros ou empresas NÃO são aceitos.

You must present a personal and physical credit card, valid in the country of pickup, with sufficient funds for a hold as a security deposit, which will be refunded after returning the vehicle. Credit cards that do not belong to the reservation holder will not be accepted.
The car rental company is solely responsible for approving the presented credit card.
Prepayment online does not exempt the renter from presenting a valid international credit card when picking up the vehicle.

You must present a personal and physical credit card, valid in the country of pickup, with sufficient funds for a hold as a security deposit, which will be refunded after returning the vehicle. Credit cards that do not belong to the reservation holder will not be accepted.
The car rental company is solely responsible for approving the presented credit card.
Prepayment online does not exempt the renter from presenting a valid international credit card when picking up the vehicle.

What is a pre-paid reservation voucher? What is a pre-paid reservation voucher? What is a pre-paid reservation voucher? O que é um voucher de reserva pré‑pago?

The voucher is a digital document sent to your email at the time of booking. This voucher must be printed and presented when picking up the vehicle only when booking with Hertz to avoid additional charges.

This document officially confirms all agreed services, payment conditions, rates, discounts, and the availability of vehicles within the selected group.

The voucher is a digital document sent to your email at the time of booking. This voucher must be printed and presented when picking up the vehicle only when booking with Hertz to avoid additional charges.

This document officially confirms all agreed services, payment conditions, rates, discounts, and the availability of vehicles within the selected group.

As reservas feitas em nosso site não geram um voucher. No entanto, você pode imprimir o e-mail de confirmação e apresentá-lo como comprovante da reserva realizada.

É um documento digital enviado por e‑mail no momento da reserva. Esse voucher deve ser impresso e apresentado na retirada do veículo. O documento é emitido apenas para reservas com a Hertz (aplica apenas para determinadas tarifas e itinerários) e deve ser apresentado impresso para evitar cobranças adicionais.

O documento confirma oficialmente todos os serviços incluídos, as condições de pagamento, as tarifas, os descontos e a disponibilidade da categoria escolhida.

What is the security deposit? What is the security deposit? What is the security deposit? O que é a caução (depósito de garantia)?

The security deposit is a sum of money provided by the reservation holder as a safeguard to cover potential additional costs, such as damages or fines. This amount is held during the rental period and released once the vehicle is returned in the agreed-upon condition. It is important to understand the rental contract terms and conditions, including the security deposit.

É um valor bloqueado no seu cartão de crédito para cobrir possíveis cobranças adicionais, como danos ou multas. Esse valor é mantido durante o período do aluguel e liberado quando o veículo é devolvido nas condições acordadas. É fundamental ler e entender as condições do contrato, especialmente as relacionadas à caução.

Can I pay for my reservation using someone else's credit card? Can I pay for my reservation using someone else's credit card? Can I pay for my reservation using someone else's credit card? Posso pagar minha reserva com o cartão de outra pessoa?

Yes, remember that you can pay for the reservation online with a credit card in your name or in the name of a relative, friend, or company. However, the credit card used when picking up the car must belong to the reservation holder, and credit cards that belong to others will not be accepted.

Sim. Você pode pagar online com um cartão em seu nome ou em nome de um familiar, amigo ou empresa. No entanto, o cartão de crédito apresentado na retirada deve pertencer ao titular da reserva. Cartões em nome de terceiros não são aceitos na retirada.

Where can I find my reservation voucher? Where can I find my reservation voucher? Where can I find my reservation voucher? Onde encontro o voucher da minha reserva?

The voucher is sent via email at the time of the online reservation. You must print and present the voucher at the counter when picking up the car. (Only for reservations made with Hertz).

O voucher é enviado por e‑mail imediatamente após a sua reserva online. Para reservas com a Hertz, ele deve ser impresso e apresentado na retirada.

What is your cancellation policy? What is your cancellation policy? What is your cancellation policy? Qual é a política de cancelamento?

In case of canceling your reservation, Hola Car Rentals will not apply any penalty if you decide to cancel your reservation at least 48 hours before the vehicle pickup time.
If you cancel within 48 hours before the pickup time, a penalty of 50% of the total booking value will apply.
If you do not use your reservation or decide to cancel it after the scheduled start, a penalty of 100% of the total booking value will apply.
There will be no exceptions!

In case of canceling your reservation, Hola Car Rentals will not apply any penalty if you decide to cancel your reservation at least 48 hours before the vehicle pickup time.
If you cancel within 48 hours before the pickup time, a penalty of 50% of the total booking value will apply.
If you do not use your reservation or decide to cancel it after the scheduled start, a penalty of 100% of the total booking value will apply.
There will be no exceptions!

In case of canceling your reservation, Hola Car Rentals will not apply any penalty if you decide to cancel your reservation at least 48 hours before the vehicle pickup time.
If you cancel within 48 hours before the pickup time, a penalty of 50% of the total booking value will apply.
If you do not use your reservation or decide to cancel it after the scheduled start, a penalty of 100% of the total booking value will apply.
There will be no exceptions!

Se você cancelar com pelo menos 48 horas de antecedência do horário previsto de retirada, não haverá penalidade.
Se você cancelar dentro das 48 horas anteriores à retirada, será aplicada uma penalidade de 50% do valor total da reserva.
Em caso de não comparecimento (no‑show) ou cancelamento após o horário de início, será aplicada penalidade de 100%.
Não serão feitas exceções.

Can I add GPS or Gas to my rental car reservation? Can I add GPS or Gas to my rental car reservation? Can I add GPS or Gas to my rental car reservation? Posso adicionar GPS ou combustível à minha reserva?

Hola Car Rentals offers rates that include car insurance, complimentary third-party liability (applies only to certain rates and itineraries), taxes and fees, unlimited mileage, and additional driver service. If you wish to include other services such as GPS or fuel, you will need to request them at the counter when you pick up the vehicle, and they may be subject to extra charges by the rental company.

Se você quiser incluir serviços adicionais como GPS ou combustível, deverá solicitá-los diretamente no balcão no momento da retirada do carro. Esses serviços podem ter um custo extra determinado pela locadora.

Se você quiser incluir serviços adicionais como GPS ou combustível, deverá solicitá-los diretamente no balcão no momento da retirada do carro. Esses serviços podem ter um custo adicional definido pela locadora.

As tarifas da Hola Car Rentals incluem seguro do veículo, impostos, quilometragem ilimitada e — em determinadas tarifas e itinerários — um condutor adicional. Se você deseja adicionar serviços como GPS ou um pacote de combustível, deverá solicitá‑los diretamente no balcão ao retirar o veículo. Esses serviços podem gerar cobranças adicionais definidas pela locadora.

Are pets allowed in my rental car reservation? Are pets allowed in my rental car reservation? Are pets allowed in my rental car reservation? Animais de estimação são permitidos no veículo?

Most rental companies allow pets in the reservation; however, we recommend contacting the location where you are picking up the vehicle to inform them about your pets. Additionally, make sure to return the rental car clean and free of animal hair to avoid additional cleaning or repair fees.

A maioria das locadoras permite animais de estimação. Recomendamos avisar previamente a agência de retirada. Devolva o veículo limpo e sem pelos para evitar taxas de limpeza ou higienização.

Is smoking prohibited inside the rental car? Is smoking prohibited inside the rental car? Is smoking prohibited inside the rental car? É proibido fumar dentro do veículo?

Yes, most rental companies have a smoke-free policy, so smoking inside rental cars is prohibited. If caught smoking inside the car, you could be subject to additional charges and fees.

Sim. A maioria das locadoras adota política rígida de não fumar. Se forem identificados indícios de fumo no veículo, poderão ser cobradas taxas adicionais.

What types of cars can I rent? What types of cars can I rent? What types of cars can I rent? Que tipos de veículos posso alugar?

Hola Car Rentals offers a variety of models and manufacturers of cars, every time you make a search on our site, you will have the possibility to choose different car categories. The types of cars you can rent will be displayed according to availability on the date, time and location you selected.

A Hola Car Rentals oferece ampla variedade de marcas e modelos. A cada busca no nosso site você pode selecionar diferentes categorias. A disponibilidade depende da data, do horário e do local escolhidos.

How much is the deposit required by the car rental company? How much is the deposit required by the car rental company? How much is the deposit required by the car rental company? De quanto é a caução exigida pela locadora?

Since this is a hold that we do not apply directly, We can't provide an exact amount. However, the deposit usually ranges between 300 and 400 USD.

This is just an estimate, as the exact amount will always be provided at the destination when you pick up the car.

Como esse valor é uma retenção feita diretamente pela locadora e não por nós, não podemos informar um valor exato. No entanto, geralmente varia entre GBP£200 e GBP£500.

Esse valor é apenas uma estimativa; o valor final será informado no momento da retirada do carro no destino.

Since this is a hold that we do not apply directly, We can't provide an exact amount. However, the deposit usually ranges between 300 and 400 USD.

This is just an estimate, as the exact amount will always be provided at the destination when you pick up the car.

Como essa caução é uma pré‑autorização aplicada diretamente pela locadora (e não por nós), não podemos informar um valor exato. Como referência, geralmente fica entre CAD 400 e 550.

Esse valor é estimado; o valor final será informado na retirada.

What does my reservation with Hola Car Rentals include that other companies don’t offer? What does my reservation with Hola Car Rentals include that other companies don’t offer? What does my reservation with Hola Car Rentals include that other companies don’t offer? What does my reservation with Hola Car Rentals include that other companies don’t offer?

Hola Car Rentals is the only premium partner in America of the main rental companies in the United Kingdom, giving you exclusive access to preferential rates with additional benefits that no other company offers:

Extended vehicle coverage with no deductible in case of accident or theft (applies only to selected rates and itineraries).
Cashback on tolls, allowing you to recover 100% of the total value of your reservation for tolls used during your rental.
Premium travel medical assistance, covering up to 5 passengers in the event of any medical emergency, excluding pre-existing conditions.

All of this is free and without increasing the cost of your reservation, ensuring you a unique rental experience with full protection and peace of mind throughout your trip.

Hola Car Rentals is the only premium partner in America of the main rental companies in the United Kingdom, giving you exclusive access to preferential rates with additional benefits that no other company offers:

Extended vehicle coverage with no deductible in case of accident or theft (applies only to selected rates and itineraries).
Cashback on tolls, allowing you to recover 100% of the total value of your reservation for tolls used during your rental.
Premium travel medical assistance, covering up to 5 passengers in the event of any medical emergency, excluding pre-existing conditions.

All of this is free and without increasing the cost of your reservation, ensuring you a unique rental experience with full protection and peace of mind throughout your trip.

Hola Car Rentals is the only premium partner in America of the main rental companies in the United Kingdom, giving you exclusive access to preferential rates with additional benefits that no other company offers:

Extended vehicle coverage with no deductible in case of accident or theft (applies only to selected rates and itineraries).
Cashback on tolls, allowing you to recover 100% of the total value of your reservation for tolls used during your rental.
Premium travel medical assistance, covering up to 5 passengers in the event of any medical emergency, excluding pre-existing conditions.

All of this is free and without increasing the cost of your reservation, ensuring you a unique rental experience with full protection and peace of mind throughout your trip.

Hola Car Rentals is the only premium partner in America of the main rental companies in the United Kingdom, giving you exclusive access to preferential rates with additional benefits that no other company offers:

Extended vehicle coverage with no deductible in case of accident or theft (applies only to selected rates and itineraries).
Cashback on tolls, allowing you to recover 100% of the total value of your reservation for tolls used during your rental.
Premium travel medical assistance, covering up to 5 passengers in the event of any medical emergency, excluding pre-existing conditions.

All of this is free and without increasing the cost of your reservation, ensuring you a unique rental experience with full protection and peace of mind throughout your trip.

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